Please review our cancellation, rescheduling, and refund terms before booking services.
Consultation slots can be rescheduled based on doctor availability. To reschedule or cancel an appointment, please contact us at least 24 hours in advance.
Payments for completed consultations, diagnostics, and procedures are generally non-refundable once services are delivered. For prepaid packages, unused portions may be reviewed on a case-by-case basis according to clinical eligibility and administrative approvals.
If you miss an appointment without prior notice, your booking fee may be treated as consumed. We recommend informing us in advance to avoid loss of slot or charges.
Approved refunds, where applicable, are processed to the original payment method. Processing time may vary based on bank or payment gateway timelines.
Treatment outcomes differ from person to person. Fees are for professional consultation and treatment services and are not tied to guaranteed results.
For cancellation, rescheduling, or refund support, contact info@lanaclinic.com or call +91 93908 30629.